Terms and Conditions CLWIN – Platform Usage Guidelines for All Members

Welcome to CLWIN. This Terms and Conditions document constitutes a legally binding agreement between you as the user ("Member") and CLWIN as the platform operator ("Platform"). By registering an account, accessing the website, or using any services provided by CLWIN, you are deemed to have read, understood, and agreed to be bound by all provisions contained in this document.

If you do not agree with any part of these Terms and Conditions, please do not proceed with registration or use of the platform. CLWIN reserves the right to modify, update, or add provisions to this document at any time. You will be notified of any material changes via in-account notifications or your registered email.

CLWIN operates as an online entertainment gaming platform and all activities on this platform are subject to applicable laws and regulations. You are solely responsible for ensuring that your use of the CLWIN platform complies with the laws applicable in your location.

To register and use the CLWIN platform, you must meet all of the following eligibility requirements:

• Age 18 years and above at the time of registration — this is an absolute minimum age requirement and cannot be waived under any circumstances.
• Have full legal capacity to enter into a binding agreement.
• Register only one account only — multiple account registrations by the same individual are strictly prohibited.
• Provide complete, accurate, and up-to-date personal information during registration.
• Not be on any active self-exclusion list or gaming ban imposed by any regulatory body.

CLWIN reserves the right to request identity verification (KYC — Know Your Customer) at any stage, including during registration, prior to processing withdrawals, or when suspicious account activity is detected. Documents typically required include a copy of your identification card, utility bill, and supporting financial documents.

After successful registration, you will receive a confirmation email to your registered address. You are encouraged to enable two-factor authentication (2FA) in your account settings for enhanced security.

You are solely responsible for keeping your CLWIN account login credentials secure. This includes your username, password, 2FA code, and any other verification information associated with your account.

• Do not share your password or account login credentials with anyone, including family members.
• Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your account when using a shared or public device.
• Notify the CLWIN support team immediately if you suspect your account has been accessed without authorisation.

CLWIN uses 256-bit SSL encryption technology to protect all data transmitted between your browser and our servers. Our security monitoring system operates 24 hours a day to detect suspicious activity and respond swiftly to protect member accounts.

CLWIN supports a wide range of deposit and withdrawal methods popular among Malaysia players, including internet banking (FPX), DuitNow QR, Touch 'n Go eWallet, GrabPay, debit and credit cards, and selected cryptocurrencies. All financial transactions are processed through secure, certified payment gateways.

Deposit: The minimum deposit amount is RM10. Most deposit methods are processed instantly, while some may take up to 15 minutes depending on the chosen method and network conditions at the time. CLWIN does not charge any additional fees for deposits made via standard Malaysia payment methods.

Withdrawal: Withdrawal requests are processed within 1 to 3 business days for local bank transfers. First-time withdrawals and those exceeding certain amounts require full identity verification (KYC) before processing. Funds will be credited to the same payment method used for the deposit, or to the bank account registered under the account holder's name.

All funds deposited into a CLWIN account are intended solely for online entertainment gaming. CLWIN is not responsible for any losses arising from game outcomes. It is the member's responsibility to ensure they only deposit amounts they can afford to use for entertainment purposes.

CLWIN offers a wide range of bonuses and promotions for new and existing members. All bonus offers are subject to specific terms stated on their respective promotions page. General terms applicable to all CLWIN bonuses are as follows:

• Wagering Requirements: Each bonus carries a wagering requirement that must be met before the bonus funds or any winnings derived from them can be converted to withdrawable cash.
• Bonus Validity Period: All bonuses have a set validity period. Bonuses that are unused or wagering requirements that are not fulfilled within this period will be automatically forfeited.
• One Active Bonus at a Time: In general, only one active bonus is permitted at a time unless otherwise stated in the specific promotional terms.
• Betting Limits During Bonus: While a bonus is active, the maximum bet per round or hand may be capped at a specified amount. Bets exceeding this limit may result in bonus cancellation.
• Eligible Games: Not all games contribute equally to wagering requirements. The contribution percentage for each game category is stated in the relevant promotional terms.

The CLWIN VIP Program offers additional privileges to active members. Reward points are accumulated based on wagering activity and can be redeemed at the rates specified. Full details of the VIP program are available on the CLWIN VIP.

All games available on the CLWIN platform operate using Random Number Generator (RNG) technology that has been audited and certified by a recognized independent body. This ensures every game outcome is genuinely random and cannot be influenced by any party — including CLWIN itself.

In the event of a technical failure during a gaming session, CLWIN's policy is as follows:

• If a disruption occurs before the game result is recorded in the system, the bet will be returned to the player's account.
• If the result has been recorded in the system before the disruption occurred, that result is final.
• CLWIN is not liable for disruptions caused by issues on the player's end (internet, device, etc.).

If you are dissatisfied with a game outcome or have any dispute relating to a transaction, you may submit a complaint to the CLWIN customer support team via live chat within 7 days of the incident. CLWIN will thoroughly investigate each complaint and provide a response within 5 business days.

To maintain a fair and safe gaming environment for all members, CLWIN strictly prohibits all forms of the following conduct:

• Registering or using more than one account (including using another person's name).
• Using automated software, bots, or any unauthorized technology to play.
• Intentionally exploiting bugs or technical vulnerabilities on the platform to gain an unfair advantage.
• Abusing the bonus system through hedge betting (bonus hunting) designed to meet wagering requirements without genuine risk.
• Money laundering or using the CLWIN platform for any unlawful financial activity.
• Sharing or selling your account to any third party.
• Any attempt to hack, disrupt, or compromise the technical operations of the CLWIN platform.

You have the right to close your CLWIN account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been settled and that no active promotions have terms requiring specific actions prior to account closure.

CLWIN also provides comprehensive self-exclusion options as part of our commitment to responsible gaming:

• Temporary Break: Suspend access to your account for 24 hours, 7 days, or 30 days.
• Long-Term Self-Exclusion: Self-exclude from the platform for 6 months, 1 year, or permanently.
• Play Limits: Set daily or weekly deposit limits, loss limits, or session time limits.

Conversely, CLWIN reserves the right to close a member's account without prior notice in the event of a serious breach of terms, confirmed fraud, or upon instruction from a competent authority. In such cases, any legitimate remaining balance will be returned once the investigation is complete.

The CLWIN platform is provided "as is" and to the extent permitted by law, CLWIN makes no warranties — express or implied — regarding the continued availability, accuracy, or suitability of the platform for any particular purpose.

CLWIN is not liable for:

• Any financial losses incurred as a result of game outcomes.
• Service disruptions caused by factors beyond our control, including internet outages, service provider failures, or natural disasters.
• Any indirect, consequential, or loss-of-opportunity damages arising from use of the platform.
• Actions or omissions of third parties including game providers, payment processors, or other service providers.

CLWIN reserves the right to modify, update, or add to any part of these Terms and Conditions at any time. Material changes will be communicated to members via in-account notifications or email at least 7 days before taking effect, except in urgent circumstances requiring immediate action.

Your continued use of the CLWIN platform after any amendments take effect will be considered your acceptance of the revised terms. If you disagree with any amendment, you must stop using the platform and close your account.

These Terms and Conditions and all matters between you and CLWIN are governed by applicable law, and any dispute that cannot be resolved through negotiation will be referred to the appropriate jurisdiction.

For any enquiries regarding these Terms and Conditions, please contact the CLWIN customer support team via live chat, available 24/7 within our platform.