Your privacy is not merely a legal obligation for CLWIN — it is a core value we uphold. This document clearly and transparently explains how we manage your personal information from start to finish.
All personal data transmitted between your device and CLWIN servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Clwin does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data is not our business commodity.
You have the full right to access, correct, transfer, and request the deletion of your personal data from the clwin system at any time.
Your personal data is stored on protected servers, with strict access controls and regular independent security audits to ensure data integrity.
In the event of any security breach involving your data, CLWIN will notify you within the timeframe required by law, along with details of the steps being taken.
Clwin's privacy policy is built in line with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are recognized and respected.
This Privacy Policy explains how clwin collects, uses, stores, and protects your personal information when you use our platform. It applies to all users who register an account, browse the website, or interact with any clwin service — whether via web browser or mobile app.
By registering an account or continuing to use the clwin platform, you agree to the collection and use of your information as described in this document. We encourage you to read this policy thoroughly and contact our support team if you have any questions.
This Privacy Policy is to be read together with Terms and Conditions clwin. In the event of any conflict between the two documents regarding data protection, the provisions of this Privacy Policy shall take precedence.
Clwin only collects data necessary for clearly stated purposes. The following are the categories of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact | Email address, phone number | Mandatory |
| Financial | Bank account details, transaction records | Mandatory (Payment) |
| Technical | IP address, browser type, device data | Automatic |
| Usage | Gaming history, betting habits, session logs | Automatic |
| Preferences | Account settings, communication preferences | Options |
Sensitive information such as identity verification documents collected during the KYC process is stored in a separately encrypted environment with strictly limited access. Only authorised staff who require access for verification or compliance purposes are permitted to view it.
clwin does not collect credit card numbers directly — all card transactions are processed by PCI-DSS certified third-party payment processors. clwin only receives transaction confirmations, not your full card details.
Clwin uses your personal information solely for legitimate, pre-stated purposes. The following are the primary purposes for data use:
You can opt out of marketing communications at any time by updating your communication preference settings in your account or by contacting our support team. Unsubscribing from marketing will not affect important operational communications such as transaction notifications or account security alerts.
Clwin does not sell your personal data. However, there are limited situations where we need to share certain information with carefully selected third parties:
Note: clwin never shares your personal data with advertising companies, data brokers, or any third party for third-party marketing purposes without your explicit prior consent.
The CLWIN platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand usage patterns. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the clwin platform.
Clwin continually invests in security infrastructure to ensure your personal data is always protected. The technical and organizational measures we implement include:
While we take every reasonable measure to protect your data, no security system can be guaranteed 100% foolproof. In the event of a data breach affecting your information, clwin will notify you and the relevant authorities within the timeframe required by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by clwin:
Requesting a copy of your personal data held by CLWIN and understanding how it is used.
Requesting correction of any inaccurate or incomplete information in your records.
Requesting deletion of your personal data, subject to applicable legal retention requirements.
Receiving a copy of your data in a structured, machine-readable format for transfer to another platform.
Requesting that CLWIN restrict the processing of your data under certain circumstances permitted by law.
Objecting to the processing of your data for specific purposes such as direct marketing at any time.
To exercise any of the rights above, please contact the clwin customer support team via live chat. We will process your request within 30 business days of receipt, subject to identity verification.
Clwin retains your personal data for as long as your account is active or as long as needed to provide services to you. Specific retention periods by data category are as follows:
Once the retention period expires and there is no legal requirement to retain the data, clwin will securely delete or anonymize your data using industry-standard deletion procedures.
The CLWIN platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that a child's personal data has been collected unintentionally, we will take immediate steps to delete that information from our systems and close the account in question. Parents or guardians who become aware that their child has registered a CLWIN account are encouraged to contact us immediately.
The identity verification (KYC) process we conduct is part of CLWIN's commitment to ensuring no underage individuals can access our gaming platform.
Clwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via in-account notifications or email at least 14 days before taking effect.
The "Updated" date at the top of this page reflects the last time this Privacy Policy was revised. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how CLWIN handles your personal data, please contact our customer support team via the in-platform live chat. We are committed to responding to all privacy-related enquiries within 5 business days.
For specific privacy inquiries or PDPA rights exercise requests, you may contact our Data Protection Officer via the platform's official email. All privacy-related communications will be kept confidential and handled with appropriate priority.
Your security and privacy are our priority. Register with confidence and enjoy a safe gaming experience, protected by robust encryption and a solid privacy policy.
Over 500,000 Malaysian players trust CLWIN. Join our community today.
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